All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Delivery time varies between 5 – 14 business days. To see a more detailed estimate for your area, check our shipping policy.

Due to global supply chain challenges, shipping times can sometimes be longer than usual.

We offer free worldwide shipping on orders over 100€.

For orders under 100€, shipping costs vary by region and will be calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

A full list of our shipping areas can be found on our shipping policy.

Yes, you will receive a confirmation email with a tracking number once your order has been dispatched. You can use it to track your order on the courier’s website.

You can find the couriers we work with on our Shipping page.

Yes, you can return your order. You can return products within 30 days of receiving them.

Please see page Returns for more detailed information.

We offer free* returns worldwide. See our Returns page for exceptions.

To return an item, please contact our customer support team via email at info@fitwood.com. Be sure to include your name, order number, and the products you wish to return. Our team will provide further instructions on the return process, including shipping details.

We will issue a refund within 14 days of receiving and inspecting the returned product. We will notify you by email when your return has been processed.

Yes, we offer a two (2) year warranty for private home use from the date of original purchase.

Please see page Warranty for more information.