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Here you can find answers to some of the most common questions and concerns, for example about delivery or returns.

If you can't find the answer you're looking for, feel free to reach out to our customer service at

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Delivery time varies between 5 – 14 business days. To see a more detailed estimate for your area, check our shipping policy.

Due to global supply chain challenges, shipping times can sometimes be longer than usual.

Shipping rates vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free shipping to some regions. You can see detailed information on our shipping policy.

Yes, we ship our products all over the globe.

A full list of our shipping areas can be found on our shipping policy.

Returns & Refunds

Yes, you can return products. You can return products within 14 days of receiving them.

Please see page Returns for more detailed information.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Please see page Returns for more detailed return costs.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Please see page Returns for more detailed return costs.

Warranty & Repair

Yes, we offer a two (2) year warranty for private home use from the date of original purchase.

Please see page Warranty for more information.