Shipping rates and times
See region specific information below about delivery times, delivery costs, free shipping thresholds, and courier options.
Estimated delivery time: 1 – 5 business days.
Transport company: Matkahuolto
Free shipping on orders over 199 €.
Delivery cost on orders less than 199 €:
- Letter 2,95 €
- Small parcel (less than 2 kg) 4,95 €
- Medium parcel (2-10 kg) 9,95 €
- Large parcel 19,95 €
These terms apply to all other EU countries (+ Switzerland) except Finland.
Estimated delivery time: 2 – 7 business days.
Transport company: GLS
Free shipping on orders over 199 €.
Delivery cost on orders less than 199 €:
- Letter 4,95 €
- Small parcel (less than 2 kg) 14,95 €
- Medium parcel (2-10 kg) 19,95 €
- Large parcel 29,95 €
Switzerland: VAT and import taxes are not included. Please check with your local tax authority for further information.
Estimated delivery time: 3 – 7 business days.
Transport company: GLS
Free shipping on orders over £210.
Delivery cost on orders less than £210:
- Letter £4,95
- Small parcel (less than 2 kg) £19,95
- Medium parcel (2-10 kg) £29,95
- Large parcel £39,95
The prices include import and custom fees.
These terms apply to United States.
Estimated delivery time: 5 – 14 business days.
Transport company: FedEx / GLS
Free shipping on orders over $260 (USD).
Delivery cost on orders less than $260 (USD):
- Letter $14.95
- Small parcel (< 4.4 lbs / 2 kg) $29.95
- Medium parcel (< 22 lbs / 10 kg) $49.95
- Large parcel $69.95
The prices include import and custom fees.
These terms apply to Canada.
Estimated delivery time: 5 – 14 business days.
Transport company: FedEx
Free shipping on orders over $370 (CAD).
Delivery cost on orders less than $370 (CAD):
- Letter $19.95
- Small parcel (< 4.4 lbs / 2 kg) $39.95
- Medium parcel (< 22 lbs / 10 kg) $69.95
- Large parcel $99.95
The prices include import and custom fees.
These terms apply to all other countries except the countries mentioned on the list.
Please note that we are unable to ship products to the following countries: India, Brazil, Russia, and North Korea.
Estimated delivery time: 3 – 14 business days.
Transport company: FedEx and GLS.
Free shipping on orders over 500 €.
Free shipping is not available for Hong Kong and Macao.
Delivery costs are calculated on checkout.
Possible VAT or import taxes are not included. Please check with your local tax authority for further information.
Shipping policy
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.fitwood.com and related pages, (the “Website”). The agreement is concluded between you and FitWood Ltd., company reg. no. FI26939323. Detailed contact information and other information about FitWood are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
Out of stock and technical error
FitWood shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. FitWood is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, FitWood will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to FitWood continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. FitWood is not responsible for any information by third parties provided for on the Website.
IPR
The Website and all its content is owned by FitWood or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of FitWood.
Force majeure
FitWood is not liable for any delays caused by circumstances beyond FitWood’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power-/tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, FitWood shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and FitWood are entitled to terminate the purchase with immediate effect.
Severability
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
Changes to the General Conditions
FitWood reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after FitWood has informed the Customer of the changes. However, FitWood recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
Applicable law and dispute resolution
Any disputes shall primarily be settled by agreement after discussions with FitWood’s customer service.
If a dispute cannot be resolved through discussion with FitWood’s customer service, you, as the customer, can directly submit complaints online via the EU commissions platform mediation for disputes, which can be found at the following link here. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In any dispute, FitWood follows the decision of ARN or the respective Dispute Settlement Body.
Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item above, or ultimately by the courts.
These conditions were established by FitWood on 2024 – 05 – 08
PLEASE NOTE! Nothing in these General Conditions affects a Customer’s mandatory statutory rights under applicable local laws, to the extent that such rights apply to such Customer and cannot be limited or excluded.
In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the Shipping Policy terms, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to FitWood’s Privacy Policy set forth here.
Order confirmation and cancellation
A purchase agreement is concluded when FitWood has confirmed the Customer’s order and the Customer has received an order confirmation from FitWood via email. FitWood encourages the Customer to save the order confirmation for any future contacts with FitWood’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by FitWood. If the order is cancelled, FitWood will refund any payments the Customer or its pay or credit card company has made with regard to the order. In the event of a cancellation, please contact customer service by email at info@fitwood.com.
When you visit fitwood.com and conduct a purchase, FitWood processes your personal data in order to provide the best site possible for you and to complete the purchase agreement. You confirm that the information you entered is accurate and complete and that any inaccurate or incomplete information is your responsibility. Information regarding FitWood’s processing of personal data can be found in FitWood’s privacy information.
Customer log-in data
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify FitWood without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification. If FitWood suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, FitWood is entitled to block the Customer’s access to its user account. FitWood is furthermore entitled to assign new log-in details to the Customer.
To see shipping costs, import fees, and taxes, please select your region from the options listed above.
Please note, that when ordering from fitwood.com, you’re responsible for assuring the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the EU countries may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; FitWood has no control over these charges, nor can FitWood predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Shopify Payments
You can find more information about Shopify Payments from here. Shopify will process your personal information in accordance with the Shopify Privacy information.
Payment options:
- Credit Card Payments
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Express
Shopify Payments can vary by country. Each region may have different supported payment methods. For specific details, you can check out the Shopify Payments requirements by country.
Klarna
You can find more information about Klarna from here. Klarna will process your personal information in accordance with the Klarna Privacy information.
Payment options:
- Online Bank Payment
- Credit Card Payments
- Installment Payments
- Pay Later (30 days)
Klarna can vary by country. Each region may have different supported payment methods. For specific details, you can check out the Klarna requirements by country.
Products in stock are normally delivered within the number of working days specified under the region selection. Orders for out-of-stock items include an estimated delivery time on the product page. Please note that this is an estimate, and delivery may take longer than anticipated. The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website.
Delivery pick-up point
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by email, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. FitWood is entitled to charge the Customer a fee of 20 € if the package is not retrieved.
When purchasing products on the Website the Customer has a 30-day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has a right to cancel any purchase by notifying FitWood accordingly within 30 days from when the Customer or its representative received the product ordered (withdrawal period).
Withdrawal
If the Customer wishes to withdraw from a purchase, the Customer must, before the expiry of the withdrawal period, send an email to FitWood customer service at info@fitwood.com. The Customer should provide their name, address, order reference number, and the name of the product in the message. Alternatively, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies.
If the Customer exercises their right of withdrawal, they must pay the return shipping costs, which are listed under the return page on the Website. The Customer is also responsible for maintaining the condition of the product after it has been received and during the return shipping. The product must be returned within 14 days from the date when FitWood was notified of the withdrawal. It should be sent well packaged, in good condition, and in its original box and/or packaging. Returns should be made in accordance with the methods and directions set forth by FitWood’s customer service on the Website.
Upon withdrawal, FitWood will refund the amount paid for the product, including the initial shipping cost. However, the return shipping costs will not be refunded and will be deducted from the total refund amount. If only a part of an order is returned, the initial shipping costs will not be refunded. Furthermore, FitWood is entitled to deduct an amount from the refund which corresponds to any depreciation in value of the product, if such depreciation has occurred because the product was handled more than necessary to determine its function or characteristics.
FitWood will process the refund without undue delay, within 14 days after the returned product has arrived at FitWood's warehouse. Repayment will be made using the same payment method the customer originally used, unless otherwise agreed upon or if there is any objection to such a repayment.
Digital content
By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.
